Welcome to www.zagrebcooltours.com! By using our website and booking a tour, you agree to the following terms and conditions. Please read them carefully.

1. General Information

www.zagrebcooltours.com is operated by Zagreb Cool Tours.
Our walking tours take place in Zagreb, Croatia, and are designed for groups of up to 10 tourists.

2. Booking

All bookings must be made through our website or via the contact methods provided.
Bookings are subject to availability, and you will receive confirmation once your booking has been processed.

3. Cancellation and Refund Policy

Cancellations made at least 48 hours before the scheduled tour will receive a full refund.
Cancellations made less than 48 hours before the tour or no-shows are non-refundable.
In the unlikely event that we must cancel a tour, you will receive a full refund or the option to reschedule.

4. Tour Participation

Participants are responsible for their own health and safety during the tour.
Please wear comfortable walking shoes and dress appropriately for the weather.
Children under 18 years old must be accompanied by an adult.
Alcohol or illegal substances are not permitted during the tour.

5. Liability

While we strive to ensure a safe and enjoyable experience, participants join tours at their own risk.
We are not liable for any injury, loss, or damage to personal belongings during the tour.

6. Photography and Media

By participating in our tours, you agree that we may use photographs or videos taken during the tours for promotional purposes. If you prefer not to be photographed, please inform us in advance.

7. Changes to Tours

We reserve the right to modify the route, schedule, or content of tours due to weather, events, or other unforeseen circumstances. Any significant changes will be communicated in advance.

8. Governing Law

These terms and conditions are governed by the laws of Croatia.

9. Contact Information

For questions or concerns, please contact us via contact form on www.zagrebcooltours.com/contact

By booking a tour with Zagreb Cool Tours, you acknowledge that you have read, understood, and agreed to these terms and conditions.

Thank you for choosing us to explore the vibrant city of Zagreb!